Privacy Policy

1.⁠ ⁠Introduction

This Privacy Policy outlines how I Smart collects, uses, and protects customer information in compliance with Bangladesh Telecommunication Regulatory Commission (BTRC) directives.

2.⁠ ⁠Information We Collect

As per BTRC requirements, we collect the following customer data:

National ID (NID) or Trade License

Customer photograph

Latitude & Longitude of service location

Phone number, email, and billing address

Service usage details required by regulation

3.⁠ ⁠Use of Information

To verify customer identity (KYC compliance)

To provide and maintain internet services

To comply with BTRC monitoring and reporting requirements

To contact customers regarding billing, service updates, or promotions

4.⁠ ⁠Data Retention & Sharing

Customer data is retained as required by BTRC laws and regulations.

Data may be shared with regulatory and law enforcement authorities upon official request.

I Smart does not sell or share customer information with unauthorized third parties.

5.⁠ ⁠Promotional Communication

I Smart may send promotional SMS or email campaigns regarding offers.

Customers may request to opt-out of promotional communications.

6.⁠ ⁠Security

Customer data is stored securely with restricted access.

Despite security measures, no system is 100% safe; customers are advised to use strong passwords and secure their devices.

7.⁠ ⁠Customer Rights

Customers may request a copy of their data or raise concerns regarding its handling.

For privacy-related queries, customers may contact I Smart’s support team.

8.⁠ ⁠Updates

I Smart may update this Privacy Policy to reflect changes in law or company practices. Updates will be communicated via SMS, email, or website.